Branch Manager

Applications Deadline | September 16, 2022

Branch Manager

Job TitleBranch Manager
Positions Vacant:1
Employment Status:Full Time
Experience level:Manager
Closing Date:16th September 2022
Branch Manager Job Details

About The Role

Mwananchi Credit Limited is Kenya’s No. 1 provider of Logbook Loans and other related Secured Emergency Loans.
As the Branch Manager, you will meet regularly with the branch customers including important/ high net worth customers in order to assist in the growth of the business.
You will lead and direct the development and implementation of the branch’s strategic plan and budgets.


  • Identify and implement action plans and regularly track and review Branch performance to ensure the achievement of the set targets for the branch. 
  • Responsible for preparation and submission of daily, weekly and monthly reports to the senior management.
  • Promote high level customer service culture in the branch for potential acquisitions.
  • Achieve set sales & Collections targets. 
  • Stimulate branch growth through marketing of Mwananchi Credit Limited products and recruitment of new clients. Cross sell all products and services to both existing and potential clients.
  • In charge of repeat business in the branch. 
  • Maintain high quality portfolio by ensuring on timely payments of loans and being zero tolerant to arrears.
  • Conduct customer visits and ensure recoveries where necessary

Work Experience

Minimum of 5 years as a branch manager in Microfinance sector.
Knowledge of Customer Experience principles and practices.
Good understanding of Performance Management.

Academic Qualifications

  • Bachelor’s Degree in Marketing, Business Management or equivalent
  • Master’s Degree will be an added advantage.

Knowledge and Skills

  • Proficiency in the use of MS Word, Excel, email and experience with the Internet.
  • Proficient in English (oral and written).
  • Proficient in relevant computer applications – CRM.
  • Knowledge of the Microfinance Industry & good understanding of enterprise services and solutions
  • Excellent skills in sales presentation, competitive proposal writing and business reporting
  • Brand and Marketing management
  • Commercial skills with strong ability to build business cases
  • Marketing communications
  • Results oriented
  • Analytical and problems solving skills
  • Networking and inter-personal skills
  • Consulting, Facilitation and Selling skills
  • Commitment to Mwananchi Credits’ mission and value

How to Apply

To make your application, forward your CV and cover letter to [email protected] indicating the position you are applying for as the subject line on or before 16th September 2022

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