Job Title: Call Centre Manager
Vacances: 1
Location: Pension Towers
Emplyment Type: Full-Time
Deadline: September 16, 2022
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Job Summary
As Call Center Manager, you will be in charge of customers support, after sales services, tele sales and overseeing smooth running of the call Centre and customer service.
Responsibilities
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- Manage the day to day running of the Call Center
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- Planning and implementing call center strategies to effectively and efficiently address customer enquiries and complaints.
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- Setting call center agents target, monitoring performance, appraising them and providing timely feedback.
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- Organizing staffing, including shift patterns and the number of staff required to meet set targets
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- Driving end to end customer feedback management strategies, measuring customer satisfaction as well as complaints Management.
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- Coming up with incentives to motivate and retain Call Center staff
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- Participate in hiring of call center agents
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- Training of call center agents
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- Developing strategies to improve customer experience
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- Handling the most complex customer complaints or enquiries
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- Identify, escalate and advice management on recurring complaints
Qualifications
How to Apply
To make your application, forward your CV and cover letter to [email protected] indicating the position you are applying for as the subject line.
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