As Call Center Manager, you will be in charge of customers support, after sales services, tele sales and overseeing smooth running of the call Centre and customer service.
Bachelor’s degree/Diploma in a business related field from an accredited University/College required.
• At least 3-5years’ experience in an busy call center environment at Supervisory level
• Experience in closing Sales
• Excellent written and verbal communication
• Excellent attention to detail and Accuracy of data
• Pleasant, Professional telephone and e-mail etiquette, ability to effectively communicate with people at all Levels
• Outgoing and motivated personality with strong time management skills and the ability to handle multiple priorities
• Basic Word processing and Spreadsheet skills
• Ability to provide effective leadership to a team
• Ability to manage and provide feedback to all types of individuals