Job Title: Contact Center Manager
Vacances: 1
Location: Pension Towers
Emplyment Type: Full-Time
Deadline: April 15, 2022
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Job Summary
As Call Center Manager, you will be in charge of customers support, after-sales services, tele sales and overseeing smooth running of the call Centre and customer service.
Responsibilities
- Manage the day to day running of the Call Center
- Planning and implementing call center strategies to effectively and efficiently address customer enquiries and complaints.
- Setting call center agents target, monitoring performance, appraising them and providing timely feedback.
- Organizing staffing, including shift patterns and the number of staff required to meet set targets
- Driving end to end customer feedback management strategies, measuring customer satisfaction as well as complaints Management.
- Coming up with incentives to motivate and retain Call Center staff
- Participate in hiring of call center agents
- Training of call center agents
- Developing strategies to improve customer experience
- Handling the most complex customer complaints or enquiries
- Identify, escalate and advice management on recurring complaints
Qualifications
How to Apply
To make your application, forward your CV and cover letter to [email protected] indicating the position you are applying for as the subject line.