Responsibilities

• Control delinquent loan payments and recovery of non-performing loans.
• Timely and effectively contact delinquent clients.
• Be in charge of the assigned loan portfolio and ensure the portfolio is performing optimally for collections and disbursements.
• Analyze clients’ financial situations and negotiate loan repayment arrangements.
• Meet daily and monthly collections targets for all payment modes i.e. paybill, cash and cheques.
• Make recommendations to management, when appropriate, for stronger collection actions including repossession of security.
• Giving a detailed report on accounts collected on daily, weekly, mid-month and monthly basis 
• Maintain accurate records, files, and reports on all collection activity.
• Inform management on the trends in loan disbursements that contribute to delinquency.
• Contact clients whose loans are almost due to prepare them to honour the installments.
• Ensure all cheques which are due are for banking are duly banked and follow up on bounced cheques.
• Ensure all penalties arising from late repayments are followed up and collected.
• Work closely with external agencies on debt collection and recoveries.
• Ensure all demand letters are duly and timely issued and clients are informed of the steps to be taken.
• Adhere to the set policy on loan recoveries and collections
• Send reminder messages to clients on their payment plans
• Email marketing and social media marketing to potential clients
• Use of initiative to identify and follow up opportunities with clients on additional facilities or referral to other clients who are not already on the database.
• Handle clients’ inquiries in a timely and professional manner
• Record collections activities and conversations with clients on every account and prepare a report of the same.
• Obtain additional contacts and details of gone away clients from varied sources
• Conduct client account checks and audits and confirm with accounts department on the correct balances to be communicated to clients.  
• Answer telephone calls from clients and provide them with the information they are seeking whenever possible or seek assistance where necessary.
• Perform any other related function as assigned to by the management from time to time