Job Title: Portfolio Officer

Vacances:  1

Location: Eco Bank Towers

Emplyment Type: Full-Time

Deadline: November 30, 2022
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Job Summary

As the Portfolio Officer, your duty is to ensure timely loan repayments, contact delinquent clients and meet daily and monthly collections targets. 



  • Control delinquent loan payments and recovery of non-performing loans.
  • Timely and effectively contact delinquent clients.
  • Be in charge of the assigned loan portfolio and ensure the portfolio is performing optimally for collections and disbursements.
  • Analyze clients’ financial situations and negotiate loan repayment arrangements.
  • Meet daily and monthly collections targets for all payment modes i.e. paybill, cash and cheques.
  • Make recommendations to management, when appropriate, for stronger collection actions including repossession of security.
  • Giving a detailed report on accounts collected on daily, weekly, mid-month and monthly basis 
  • Maintain accurate records, files, and reports on all collection activity.
  • Inform management on the trends in loan disbursements that contribute to delinquency.
  • Contact clients whose loans are almost due to prepare them to honour the installments.
  • Ensure all cheques which are due are for banking are duly banked and follow up on bounced cheques.
  • Ensure all penalties arising from late repayments are followed up and collected.
  • Work closely with external agencies on debt collection and recoveries.
  • Ensure all demand letters are duly and timely issued and clients are informed of the steps to be taken.
  • Adhere to the set policy on loan recoveries and collections
  • Send reminder messages to clients on their payment plans
  • Email marketing and social media marketing to potential clients
  • Use of initiative to identify and follow up opportunities with clients on additional facilities or referral to other clients who are not already on the database.
  • Handle clients’ inquiries in a timely and professional manner
  • Record collections activities and conversations with clients on every account and prepare a report of the same.
  • Obtain additional contacts and details of gone away clients from varied sources
  • Conduct client account checks and audits and confirm with accounts department on the correct balances to be communicated to clients.  
  • Answer telephone calls from clients and provide them with the information they are seeking whenever possible or seek assistance where necessary.
  • Perform any other related function as assigned to by the management from time to time


How to Apply

To make your application, forward your CV and cover letter to [email protected] indicating the position you are applying for as the subject line.

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