Job Title: Relationship Officer

Vacances:  2

Location: Eco Bank Towers

Emplyment Type: Full-Time

Deadline: January 28, 2023
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Job Summary

The Relationship Officer is responsible for promoting and driving the sale of Loans and other company’s services to existing and potential clients. Gaining new clients as well as maintaining existing ones, development of new loans prompts. Payment of loans, design and implement control measures and monitoring plans for compliance and operational risk management.

Responsibilities

    • Selling of company products to potential and existing clients while meeting individual and group targets on a monthly basis.

    • Preparing weekly marketing and activation plans on promotion of Company’s products and services.

    • Create market awareness for the company’s product.

    • Establish and maintain effective working relationships with clients.

    • Identify sales prospects and follow up on new leads and referrals resulting from field activity.

    • Enhancement of customer service, ensuring all customer queries/complaints are conclusively resolved within required times timeline.

    • Follow up on updates of clients’ account statements and daily cheque banking.

    • Analysing the company’s products on a daily basis and reporting the performance to the management through the Assistant Branch Manager.

    • Maintaining high levels of personal etiquette and conduct as stipulated in the company policies.

    • Verification of a file and counter checking to ensure that all supporting documentation attached are sufficient to process a loan.

    • Accurate and timely application of loans in the System.

    • Ensure debt collection and recovery procedures are followed to the latter in accordance with the company risk policies and procedures.

Qualifications

Work Experience

    • Minimum of 1 year of sales experience especially in a financial institution.

    • Knowledge of Customer Experience principles and practices.

    • Good in using Microsoft office applications- word, excel, publisher and PowerPoint.

    • Must have experience using internet and social media to do marketing.

Academic Qualifications

Degree or Diploma in Sales & Marketing/ business-related field

Skills & Knowledge

    • Proficiency in the use of MS Word, Excel, email and experience with the Internet.

    • Proficient in English (oral and written).

    • Proficient in relevant computer applications – CRM.

How to Apply

To make your application, forward your CV and cover letter to [email protected] indicating the position you are applying for as the subject line.

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