Job Title: Branch Manager

Vacances:  2

Location: Mombasa Branch, Eldoret Branch

Emplyment Type: Full-Time

Deadline: January 31, 2025
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Job Summary

Mwananchi Credit Limited is Kenya’s No. 1 provider of Logbook Loans and other related Secured Emergency Loans. We are seeking to hire branch managers;

To drive and deliver exceptional retail business performance, through the provision of efficient business management, powerful leadership, team development and achievement of operational rigor excellence in the branch.

To drive implementation of business and service strategies to deliver Retail and Business Banking performance and growth targets in the branch.

Provide powerful leadership in the branch to ensure the delivery of the business plans by establishing a high-performance culture amongst the branch team.

Achieve operational rigor excellence and maintenance of a healthy business environment through strict adherence to operations and compliance policies and guidelines

Desired Skills:

Driving Business Performance

  • Implement business strategies to deliver performance and growth as communicated by the Regional Manager.
  • Drive branch performance against key performance standards as communicated and agreed with the Sales Manager in areas including:
  • sales growth and income contribution,
  • Provide clear direction to branch staff on the Retail and Business Banking business objectives, translating and prioritizing into business performance measures at the branch level.
  • Establish relationships with key clients or business influencers in the local area, including client visits, and complete call reports for every customer visit and this should be filed for snap checks.
  • Monitor daily branch sales performance ensuring sales and portfolio growth targets are achieved
  • Understand the local business drivers and issues that have an impact on branch performance.
  • Identify business improvement opportunities and make appropriate recommendations to the Regional Manager regarding service initiatives, improvement for existing products and processes, opening or closure of branches

People Management and Development

  • Develop and communicate an annual plan to optimize the resources (Financial, human and physical) as agreed with the Sales Manager.
  • Prepare a resource and capacity plan for the branch to be incorporated in the annual plan for the Region.
  • Build and develop a high-performing team, through embedding performance management and coaching. Discuss and finalize performance management plans and ratings for the branch team.
  • Maximize performance of the branch team members by identifying and developing their training needs, and ensure coaching or delivery of training takes place.
  • Drive employee development and engagement within the branch teams that results in a high-performance climate and culture
  • Conduct effective performance management for direct reports
  • Monitor and ensure that all Branch Key Performance Indicators are achieved
  • Share knowledge experience and best practices with branch team members.
  • Create an empowering environment for direct reports, encouraging individual ownership and initiative and ensuring they do the same for all their staff.
  • Effective resource management/planning that reflects current and future business requirements, ensuring the correct balance of numbers, skills and experience, by playing an active role in the recruitment and exits of direct reports.
  • Initiate HR processes for direct reports when required e.g. disciplinary process, leave management, learning and development, talent identification etc in consultation with HR
  • Acts as an escalation point for grievance cases within the branch
  • Pursue own development to increase personal effectiveness, acknowledging strengths and areas for development

Compliance Management

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Mwananchi Credit Limited Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.

  • Ensure the branch operates in a compliant manner and adheres to the relevant company and regulatory requirements to achieve satisfactory grades in local & Group Audits
  • Monitor branch operations and control performance to ensure that branch standards are met and where required review branch remediation action plans with the Regional Manager
  • Report all incidents within the branch in line with the company incident reporting procedures
  • Sign off all budgeted branch expenses and seek Operations Manager approval as necessary.

Customer Service Management

  • Understand and articulate aggregated feedback at the branch level to shape the customer proposition and product offering.
  • Ensure high quality, knowledgeable service levels in branches to exceed customer expectations.
  • Build a motivated, committed and focused Branch team, consistently delivering creative, precise and customer-focused service

Qualifications

  • University degree in a relevant discipline or relevant experience to compensate, post-graduate qualifications will be an added advantage
  • At least 5 years Banking / Financial Services experience out of which at least 3 years in branch management with good track record of performance
  • Business understanding and management experience of Retail / Consumer and Business Segments
  • Working knowledge of Branch Operations and Controls
  • Demonstrable experience in Customer Service management including complaint management /resolution
  • Hands-on experience of sales management including leading Direct Sales teams
  • People management experience of big teams
  • In-depth knowledge of banking products, strategies and structures in Retail,
  • Detailed working knowledge of operational and credit risk policies and procedures for both Retail and Business Banking segments
  • Good working knowledge of people policies and procedures
  • Thorough understanding of the banking industry practices and regulations
  • Well-informed on general economic, political and business environment.
  • Up-to-date knowledge of competitor and market activity in local area

How to Apply

Please forward your updated CV and a cover letter to [email protected]

Only shortlisted candidates will be contacted

Interviews will be conducted on a rolling basis

Apply For This Position Here!

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