Job Title: Tele-collectors
Vacances: 3
Location: Eco Bank Towers
Emplyment Type: Full-Time
Deadline: January 28, 2023
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Job Summary
To monitor, collect and manage delinquent portfolios within all segments and return the accounts to performing status, reduce slippage into NPL and/or recover entire outstanding accounts as well as fulfill any other duty assigned by the Manager.
Responsibilities
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- Demand, and enforce repayment of the assigned portfolio and achieve set targets.
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- Conduct detailed negotiations with members, obtain commitment to implement appropriate strategies and actions to cure accounts as well as collect overdue payments.
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- Manage Member relationships where turnaround strategies have been activated.
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- Proactively manage relationships with key stakeholders, internal and external including service providers.
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- Maintain proper Debt Recovery documentation.
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- Demand Notice Letters; ensure timely issue of relevant notices to customers that form the debt recovery process, ensure that all 90+ days past due files are properly maintained and have up-to-date file notes, and ensure data integrity for all 90+ days past due is maintained.
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- Responsible for maximizing recoveries from written-off accounts.
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- Coordinate daily execution of debt follow-up by phone, visits, and recovery.
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- Responsible for negotiating repayment plans with delinquent members.
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- Monitoring and rehabilitating bad debts.
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- Daily reports on collection.
Qualifications
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- A diploma in a business-related course or equivalent with demonstrable experience.
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- 3 years of vast experience in the financial sector, specifically in debt collection.
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- Good negotiation and communication skills.
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- Full knowledge of retail clients’ products
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- Good computer skills, especially knowledge of Excel and Credit MIS
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- Strong analytical and relationship skills and attention to detail
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- Ability to be polite and compassionate without lacking confidence.
How to Apply
To make your application, forward your CV and cover letter to [email protected] indicating the position you are applying for as the subject line.
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