Job Title: Tele-collectors
Vacances: 3
Location: Eco Bank Towers
Emplyment Type: Full-Time
Deadline: January 28, 2023
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Job Summary
To monitor, collect and manage delinquent portfolios within all segments and return the accounts to performing status, reduce slippage into NPL and/or recover entire outstanding accounts as well as fulfill any other duty assigned by the Manager.
Responsibilities
- Demand, and enforce repayment of the assigned portfolio and achieve set targets.
- Conduct detailed negotiations with members, obtain commitment to implement appropriate strategies and actions to cure accounts as well as collect overdue payments.
- Manage Member relationships where turnaround strategies have been activated.
- Proactively manage relationships with key stakeholders, internal and external including service providers.
- Maintain proper Debt Recovery documentation.
- Demand Notice Letters; ensure timely issue of relevant notices to customers that form the debt recovery process, ensure that all 90+ days past due files are properly maintained and have up-to-date file notes, and ensure data integrity for all 90+ days past due is maintained.
- Responsible for maximizing recoveries from written-off accounts.
- Coordinate daily execution of debt follow-up by phone, visits, and recovery.
- Responsible for negotiating repayment plans with delinquent members.
- Monitoring and rehabilitating bad debts.
- Daily reports on collection.
Qualifications
How to Apply
To make your application, forward your CV and cover letter to [email protected] indicating the position you are applying for as the subject line.
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