Collection Officer Job-28778

Collection Officer Job

Applications Deadline | May 27, 2022

Collection Officer Job

To monitor, collect and manage delinquent portfolios within all segments and return the accounts to performing status, reduce slippage into NPL and/or recover entire outstanding accounts as well as fulfill any other duty assigned by the Manager.

Key roles and Responsibilities

  • Demand, and enforce repayment of the assigned portfolio and achieve set targets. 
  • Conduct detailed negotiations with members, obtain commitment to implement appropriate strategies and actions to cure accounts as well as collect overdue payments.
  • Manage Member relationships where turnaround strategies have been activated. 
  • Proactively manage relationships with key stakeholders, internal and external including service providers. 
  • Maintain proper Debt Recovery documentation. 
  • Demand Notice Letters; ensure timely issue of relevant notices to customers that form the debt recovery process, ensure that all 90+ days past due files are properly maintained and have up-to-date file notes, and ensure data integrity for all 90+ days past due is maintained. 
  • Responsible for maximizing recoveries from written-off accounts. 
  • Coordinate daily execution of debt follow-up by phone, visits, and recovery. 
  • Responsible for negotiating repayment plans with delinquent members. 
  • Monitoring and rehabilitating bad debts. 
  • Daily reports on collection.

Required Skills & Qualifications

  • A diploma in a business-related course or equivalent with demonstrable experience.
  • 3 years of vast experience in the financial sector, specifically in debt collection.
  • Good negotiation and communication skills.
  • Full knowledge of retail clients’ products
  • Good computer skills, especially knowledge of Excel and Credit MIS
  • Strong analytical and relationship skills and attention to detail
  • Ability to be polite and compassionate without lacking confidence.


  • Ability to reduce loans in arrears.
  • Ability to collect overdue payments.
  • Ability to collect on accounts closed as bad debt.
  • Ability to complete special projects assigned and the necessary reports.
  • Ability to utilize the resources of the company in a cost-effective manner.


To make your application, kindly forward your CV and cover letter to [email protected], indicating the position you are applying for as the subject line, or you can use this form to submit the application.

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