To monitor, collect and manage delinquent portfolios within all segments and return the accounts to performing status, reduce slippage into NPL and/or recover entire outstanding accounts as well as fulfill any other duty assigned by the Manager.
Demand, and enforce repayment of the assigned portfolio and achieve set targets.
Conduct detailed negotiations with members, obtain commitment to implement appropriate strategies and actions to cure accounts as well as collect overdue payments.
Manage Member relationships where turnaround strategies have been activated.
Proactively manage relationships with key stakeholders, internal and external including service providers.
Maintain proper Debt Recovery documentation.
Demand Notice Letters; ensure timely issue of relevant notices to customers that form the debt recovery process, ensure that all 90+ days past due files are properly maintained and have up-to-date file notes, and ensure data integrity for all 90+ days past due is maintained.
Responsible for maximizing recoveries from written-off accounts.
Coordinate daily execution of debt follow-up by phone, visits, and recovery.
Responsible for negotiating repayment plans with delinquent members.
Monitoring and rehabilitating bad debts.
Daily reports on collection.
A diploma in a business-related course or equivalent with demonstrable experience.
3 years of vast experience in the financial sector, specifically in debt collection.
Good negotiation and communication skills.
Full knowledge of retail clients’ products
Good computer skills, especially knowledge of Excel and Credit MIS
Strong analytical and relationship skills and attention to detail
Ability to be polite and compassionate without lacking confidence.
How to Apply
To make your application, forward your CV and cover letter to[email protected] indicating the position you are applying for as the subject line.
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