Job Title: Tele-collectors

Vacances:  3

Location: Eco Bank Towers

Emplyment Type: Full-Time

Deadline: January 28, 2023
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Job Summary

To monitor, collect and manage delinquent portfolios within all segments and return the accounts to performing status, reduce slippage into NPL and/or recover entire outstanding accounts as well as fulfill any other duty assigned by the Manager.


    • Demand, and enforce repayment of the assigned portfolio and achieve set targets. 

    • Conduct detailed negotiations with members, obtain commitment to implement appropriate strategies and actions to cure accounts as well as collect overdue payments.

    • Manage Member relationships where turnaround strategies have been activated. 

    • Proactively manage relationships with key stakeholders, internal and external including service providers. 

    • Maintain proper Debt Recovery documentation. 

    • Demand Notice Letters; ensure timely issue of relevant notices to customers that form the debt recovery process, ensure that all 90+ days past due files are properly maintained and have up-to-date file notes, and ensure data integrity for all 90+ days past due is maintained. 

    • Responsible for maximizing recoveries from written-off accounts. 

    • Coordinate daily execution of debt follow-up by phone, visits, and recovery. 

    • Responsible for negotiating repayment plans with delinquent members. 

    • Monitoring and rehabilitating bad debts. 

    • Daily reports on collection.


    • A diploma in a business-related course or equivalent with demonstrable experience.

    • 3 years of vast experience in the financial sector, specifically in debt collection.

    • Good negotiation and communication skills.

    • Full knowledge of retail clients’ products

    • Good computer skills, especially knowledge of Excel and Credit MIS

    • Strong analytical and relationship skills and attention to detail

    • Ability to be polite and compassionate without lacking confidence.

How to Apply

To make your application, forward your CV and cover letter to [email protected] indicating the position you are applying for as the subject line.

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