Job Title: Customer Service & Admin Officer
Vacances: 3
Location: Eco Bank Towers, Eldoret Branch
Emplyment Type: Full-Time
Deadline: February 5, 2021
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Job Summary
Mwananchi Credit Company invites applications from dynamic, goal-oriented, high performers from qualified individuals to fill in a position of a Customer Service & Admin Officer in their Nairobi & Eldoret Offices.
Responsibilities
- Receive visitors and direct them accordingly.
- Marketing the company products to the walk-in customers.
- Receive and make calls for and on behalf of the company.
- Maintain office cleanliness and orderliness in liaison with cleaning service providers.
- Contributing to team effort by accomplishing related results as needed.
- Handle customer relations.
- Giving feedback on clients’ queries.
- Making customers’ experiences better by ensuring customer satisfaction.
- Ensuring availability of marketing materials in the branch in liaison with the branch manager.
- Responding to customer queries in a professional manner.
- Carrying out customer and product related document processing like the enquiry book and the complaints/feedback box.
- Ensure 100% compliance to the set guidelines, policies and procedures on customer service.
- Handle the company’s general emails and online enquiries.
- Ensure the organization’s assets at the branch are properly used and well taken care of them.
- Ensuring the branch attendance book is signed by all staff.
- Perform other administrative duties as assigned.
- Ensuring all the documentations by clients is done correctly and filling is done and the documents are maintained well.
- Making accurate loan disbursement entries into the system.
- Sending reminder messages to clients on their loan payments.
Qualifications
How to Apply
To make your application, forward your CV and cover letter to [email protected] indicating the position you are applying for as the subject line.
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