Job Title: Customer Service & Admin Officer

Vacances:  3

Location: Eco Bank Towers, Eldoret Branch

Emplyment Type: Full-Time

Deadline: February 5, 2021
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Job Summary

Mwananchi Credit Company invites applications from dynamic, goal-oriented, high performers from qualified individuals to fill in a position of a Customer Service & Admin Officer in their Nairobi & Eldoret Offices.


  • Receive visitors and direct them accordingly.
  • Marketing the company products to the walk-in customers.
  • Receive and make calls for and on behalf of the company.
  • Maintain office cleanliness and orderliness in liaison with cleaning service providers.
  • Contributing to team effort by accomplishing related results as needed.
  • Handle customer relations.
  • Giving feedback on clients’ queries.
  • Making customers’ experiences better by ensuring customer satisfaction.
  • Ensuring availability of marketing materials in the branch in liaison with the branch manager.
  • Responding to customer queries in a professional manner.
  • Carrying out customer and product related document processing like the enquiry book and the complaints/feedback box.
  • Ensure 100% compliance to the set guidelines, policies and procedures on customer service.
  • Handle the company’s general emails and online enquiries.
  • Ensure the organization’s assets at the branch are properly used and well taken care of them.
  • Ensuring the branch attendance book is signed by all staff.
  • Perform other administrative duties as assigned.
  • Ensuring all the documentations by clients is done correctly and filling is done and the documents are maintained well.
  • Making accurate loan disbursement entries into the system.
  • Sending reminder messages to clients on their loan payments.


How to Apply

To make your application, forward your CV and cover letter to [email protected] indicating the position you are applying for as the subject line.

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