Job Title: Contact Center Manager

Vacances:  1

Location: Pension Towers

Emplyment Type: Full-Time

Deadline: April 15, 2022
Share With A Friend

Job Summary

As Call Center Manager, you will be in charge of customers support, after-sales services, tele sales and overseeing smooth running of the call Centre and customer service.


    • Manage the day to day running of the Call Center

    • Planning and implementing call center strategies to effectively and efficiently address customer enquiries and complaints.

    • Setting call center agents target, monitoring performance, appraising them and providing timely feedback.

    • Organizing staffing, including shift patterns and the number of staff required to meet set targets

    • Driving end to end customer feedback management strategies, measuring customer satisfaction as well as complaints Management.

    • Coming up with incentives to motivate and retain Call Center staff

    • Participate in hiring of call center agents

    • Training of call center agents

    • Developing strategies to improve customer experience

    • Handling the most complex customer complaints or enquiries

    • Identify, escalate and advice management on recurring complaints


How to Apply

To make your application, forward your CV and cover letter to [email protected] indicating the position you are applying for as the subject line.

Apply For This Position Here!

Job Applications

You may also be interested in the positions listed below.

Security and Safety Manager
As a Security and Safety Manager, you'll be responsible for developing and implementing security ...
Check Off Loan Team Leaders
As a Check-Off Loan Team Leader, you'll lead a team of specialists in promoting and managing our ...
Check Off Loan Marketers
As a Check Off Loan Marketer, you'll develop and execute marketing strategies to promote our loan...